Privacy & SMS Policy

Introduction

Adventure at Natural Highlands SherpaTrek & Expeditions LLC (“ANH Sherpa Treks & Expeditions,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and share your data when you use our website, applications, and related services (collectively, the “Services”). By accessing or using our Services, you agree to this Privacy Policy.

Information We Collect

• Contact details: name, email, phone number, address
• Payment details: billing address, credit/debit card number, or bank information
• Travel details: passport, visa, emergency contacts, and preferences
• Health details: necessary medical or dietary information for travel safety
• Device data: IP address, browser type, operating system, and referring URLs

How We Use Your Information

• Provide, personalize, and improve our Services
• Process bookings, payments, and customer requests
• Send account updates, trip information, and confirmations
• Offer promotions, events, or newsletters (only if you’ve opted in)
• Comply with legal requirements and protect our rights

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, track website performance, and personalize content. You can adjust your browser settings to block cookies, but this may limit certain features of our site.

Disclosure of Information

We may share information with:

• Service providers and travel partners to facilitate bookings and logistics
• Emergency services in case of health or safety incidents
• Payment processors to handle financial transactions
• Legal authorities when required by law or to enforce our rights

We never sell your personal data.

SMS Policy

We may use your mobile number to communicate important updates regarding your bookings, travel arrangements, or account.

a. Consent to SMS Communications

By providing your mobile number and opting in, you consent to receive text messages from ANH Sherpa Treks & Expeditions, including:

• Trip confirmations and itinerary updates
• Payment and booking reminders
• Safety alerts or weather-related notices
• Marketing messages and promotions (if separately opted in)

b. Message Frequency

Message frequency varies depending on your interaction with our Services, but you can expect up to 5–8 messages per month.

c. Opt-Out / Stop Messages

You may opt out at any time by replying STOP to any message. After doing so, you will no longer receive marketing messages but may still receive essential transactional or emergency texts related to your travel.

d. Data Rates and Privacy

Message and data rates may apply based on your mobile carrier. Your phone number and message data are stored securely and are never sold or shared with unaffiliated third parties.

e. Help / Support

For help, reply HELP to any message or contact us using the details below.

Data Security

We use industry-standard encryption and secure data centers to protect your information. Despite these measures, no system can guarantee absolute security. You are responsible for keeping your passwords confidential.

Your Rights & Choices

• Access, correct, or delete your personal information
• Opt out of marketing emails or SMS
• Request a copy of your data or ask how it is processed

To exercise your rights, contact us using the details below.

International Data Transfers

If you access our Services from outside the United States, your data may be transferred and processed in the U.S. or other countries where we operate, which may have different data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a new “Last Updated” date. Your continued use of the Services after any changes constitutes acceptance of the revised policy.

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